Effective Date: January 29, 2026
Solura Home Care (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information of our clients, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Information you voluntarily provide to us, including but not limited to:
- Full name
- Phone number
- Email address
- Mailing address
- Health-related or care-related information shared for service coordination
- Emergency contact details
b. Non-Personal Information
Information automatically collected when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the site
2. How We Use Your Information
We use your information to:
- Provide and manage home care services
- Respond to inquiries and service requests
- Schedule appointments and coordinate care
- Communicate important updates or service information
- Improve our website, services, and customer experience
- Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With trusted staff or caregivers involved in your care
- With service providers who assist in operations (under confidentiality agreements)
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of Solura Home Care, our clients, or others
4. Protection of Health Information
Any health-related information shared with us is handled with strict confidentiality and in accordance with applicable privacy laws. Access to such information is limited to authorized personnel only.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no system is 100% secure, we strive to use commercially acceptable means to protect your data.
6. Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
- Request deletion of your information, subject to legal requirements
To exercise these rights, please contact us using the information below.
7. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You may choose to disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Solura Home Care
📍 2530 Meridian Parkway, Suite 300
Durham, NC 27713
📞 (929) 545-4507
✉️ Info@solurahomecare.com